Frequently Asked Questions

(Last updated: 29 September 2020)

What is Sendjoy?

Think of Sendjoy as a “personalised gift shop” where you can book a Sendjoyer, who may be a famous celebrity, a talented content creator, a cute animal or an awkward Venus flytrap to make a personalised video message, between 30 seconds and 10 minutes (!!) for your loved ones.

Say your mom were a big fan of ABBA. With Sendjoy, you’d be able to book ABBA for a fee, to request an incredibly personalised video message by ABBA for your mom, for Mother’s Day, for instance. (Disclaimer: ABBA isn’t on Sendjoy, just yet) Our hope is to empower everyone to pour their hearts out to those they care about, including themselves.

How do I book a personalised video message on Sendjoy?

All Sendjoyers can be found under ‘All Sendjoyers’ — sort them, choose your Sendjoyer, complete the request form, and click “Book Now.” With Sendjoy, you can pay by using your credit/debit card through Stripe. We will hold onto the stated amount until your personalised video message is completed. Upon a successful delivery, we will then complete the transaction with the Sendjoyer. Please see our Site Terms of Service for more information.

Are you sure the Sendjoyer I choose will 100% fulfil my request?

The Sendjoyers we’ve asked to join us are excited to render their services to you and your loved ones. We will work with them to ensure names are properly pronounced and every request is fulfilled and delivered on time. It’s possible that your request could expire after 7 days. Disclaimer: Every Sendjoyer has the option to accept or turn down any request that they get.

How much does a personalised video message cost on Sendjoy?

Every Sendjoyer sets their own price, as shown on their profiles. A Sendjoyer may change their price after you submit a request, but you will be charged the price in effect at the time you book your personalised video message.

How do I update my request after I book a personalised video message on Sendjoy?

If you wish to edit or cancel your order, please forward the confirmation email you’ve received for your booking to [email protected], with your instructions in the body. Once the personalised video message is completed, we won’t be able to make any changes to your order.

How long will it take for my request to be fulfilled?

Every Sendjoyer is given up to 7 days to complete a personalised video message. If your request isn’t fulfilled in 7 days, it will expire, and the amount we hold onto your debit/credit card will be refunded to you. 

How do I get my personalised video message when it’s completed?

You’ll receive your video via email and text (mobile) with information you provide when you place your order.

Can I download and keep my video from Sendjoy?

Yes. You’re able to download your video for your own non-commercial, personal use, subject to the Site Terms of Service.

When am I charged for my video?

If you pay using a credit/debit card through Stripe, we will hold onto the amount until the video message is successfully delivered to, and accepted by you. If your request is not accepted or completed within 7 days, we will proceed with a full refund immediately.