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Please read carefully our Terms of Service before you proceed to book a personalised video message with Sendjoy. Contact us at liangchun@sendjoynow.com if you have any concerns.

Site Terms of Service

(Last Updated: 13 November 2020)

This Site Terms of Service Agreement (“Terms”) governs your use of the SENDJOY™ marketplace platform offered by eunak Pte Ltd, doing business as eunak (“we”, “us”, or “eunak”), including but not limited to our website (sendjoynow.com), mobile application (“App”), and services we provide, and shall provide through them (collectively, the website, App, and services referred to as our “Site”). “You” refers to you as a user of the Site.

These Terms apply to users of, including visitors to, our Site. Use of our Site is also subject to our current Acceptable Use Policy. Your use of our Site as a Talent User (defined below) is governed by the Talent Terms of Service. (“Talent Terms”).

PLEASE READ THESE TERMS CAREFULLY. By using our Site or otherwise indicating your acceptance (for example, by placing an order, agreeing when creating or logging into your account, clicking “I Agree,” etc.), you represent and warrant that you have read, understand, and agree to be bound by these Terms. If you do not agree, do not access or use our Site.

ARBITRATION NOTICE: Section 17 of these Terms contains provisions governing how claims that you and eunak have against each other are resolved, including any claims that arose or were asserted prior to the “Last Updated” date at the top of these Terms. It contains an arbitration agreement that will, with limited exceptions, require disputes between you and eunak to be submitted to binding and final arbitration. Unless you opt out of the arbitration agreement as described in Section 17: (1) you may pursue claims and seek relief against us only on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding; and (2) you waive your right to seek relief in a court of law and to have a jury trial on your claims.

Table of Contents
(1) SENDJOY Marketplace
(2) SENDJOY Videos
(3) Promo SENDJOY Videos
(4) Acknowledgement
(5) Additional Terms
(6) Eligibility
(7) Fees and Payment
(8) Ownership
(9) Copyright and Intellectual Property Policy
(10) Privacy
(11) Third Party Content and Interactions
(12) Links
(13) Changes to our Site
(14) Termination and Reservation of Rights
(15) Indemnification
(16) Disclaimers and Limitations on our Liability
(17) Arbitration Agreement and Waiver of Certain Rights
(18) Other Provisions
(19) Changes to these Terms

(1) SENDJOY Marketplace
By creating an account on our Site, you agree to provide true, accurate, current, and complete information. You agree not to create a Site account using a false identity or providing false information or if you have previously been removed or banned from our Site. You are responsible for maintaining the confidentiality of your Site account information, including your username and password. You are responsible for all activities that occur on or in connection with your Site account and you agree to notify us immediately of any unauthorized access or use of your Site account. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of your Site account.

(2) SENDJOY Video
Through our Site, you may obtain personalized videos (“SENDJOY Videos”) from celebrities, including athletes, actors, performers, artists, influencers, and others (each, a “Talent User”). You may submit a request to a Talent User for a SENDJOY Video that is personalized for you or a third party that you identify as a recipient (“Recipient”).

You acknowledge and agree that the Talent User has sole discretion to determine how to fulfill your request and the content of the SENDJOY Video created, and may not follow your request exactly. We reserve the right to reject any request in our sole discretion. The Talent User has up to seven days (at our sole discretion) to fulfill or decline your request. Once your request is fulfilled, your payment method will be charged the amount specified on the Talent User’s booking page on our Site at the time you submitted the request.

SENDJOY Videos are licensed, not sold. You are buying the right (or license) to use it, not the actual SENDJOY Video itself.

Subject to your payment in full, the Talent User hereby grants to you the following limited rights to use the SENDJOY Video (other than a Promo SENDJOY Video) solely for your own personal, non-commercial, and non-promotional purposes, subject to these Terms: a non-exclusive, royalty-free, fully paid, worldwide, sublicensable, revocable license to use, reproduce, distribute, and publicly display that SENDJOY Video, in any and all media (for example, on social media platforms), whether now known or hereafter invented or devised.

You may not sell, re-sell, or encumber your rights in any SENDJOY Video. You may sublicense your rights in a SENDJOY Video only to the extent necessary for you to use the SENDJOY Video as permitted under these Terms (for example, sharing it (if it is not a Promo SENDJOY Video) with friends on a social media platform or sending it to a Recipient for personal, non-commercial, and non-promotional purposes as set forth above).

You may use a SENDJOY Video only in accordance with these Terms, which includes our Acceptable Use Policy. We may terminate all or part of the foregoing licenses at any time for any reason. We reserve the right to remove a SENDJOY Video from our Site at any time for any reason without any notice to you.

(3) Promo SENDJOY Videos
Some Talent Users may offer SENDJOY Videos for the promotion of a Recipient that is a single commercial entity, brand, or business ("Business"), registered and recognised by us as such in their respective jurisdiction, through our Site (each, a "Promo SENDJOY Video"). Except as noted, each Promo SENDJOY Video is a SENDJOY Video under these Terms. When you submit a request for a Promo SENDJOY Video, you must specifically identify the Business, the types of goods or services that it offers, as well as the specific product, service, or brand that you request the Talent User to mention or refer to.

Subject to your payment in full, the Talent User hereby grants to you the following limited rights to use the Promo SENDJOY Video solely for the reasonable promotional purposes of the Business for 90 days from the date the Promo SENDJOY Video is sent by eunak to you (and for any additional 90-day periods that have been agreed), subject to these Terms:

(i) a non-exclusive, royalty-free, fully paid, worldwide, sublicensable, revocable license to use, reproduce, distribute, and publicly display that Promo SENDJOY Video only on: (A) one website and (B) one social media account, such as Facebook, Instagram, LinkedIn, SnapChat, TikTok, or Twitter; in each case, where the website and social media account is wholly-owned, operated, and controlled by the Business; and

(ii) the right to advertise and promote the display of the Promo SENDJOY Video on the social media account through advertising only on the applicable social media platform.

You may sublicense your rights in a Promo SENDJOY Video only to the extent necessary for you to use the Promo SENDJOY Video as permitted under these Terms (for example, posting it on a website or social media account as set forth in this section 3.b.).

To request an additional 90-day period, contact us at liangchun@sendjoynow.com.

Promo SENDJOY Video Representations and Warranties: You represent and warrant that:
(i) the Business is located, and operates, in a legal jurisdiction that eunak Pte Ltd or our subsidiary recognises and is in possession of a commercial license to conduct business in, and the Promo SENDJOY Video will be directed to an audience recognised by the respective jurisdiction;
(ii) any information provided to Talent is factually correct and not misleading and is not disparaging or defamatory;
(iii) you and the Business will comply with all applicable laws, rules, and regulations, which may require adding an appropriate hashtag (e.g. #ad, #sponsored) or other disclosure to the Promo SENDJOY Video; and
(iv) you have all rights necessary (including from the Business) to request a Promo SENDJOY Video on behalf of the Business, to agree to these Terms on behalf of the Business, and to request and use the Promo SENDJOY Video as authorized in these Terms, including all rights necessary to use any information, Business name, trademark, trade name, trade dress, or logos provided in connection with your Submission.

(4) Acknowledgement
You acknowledge and agree that:
(i) eunak will not be liable or responsible for any SENDJOY Video or other offering requested by you or any Submission (defined below) you make;

(ii) you have no expectation of privacy with respect to any SENDJOY Video requested by you or any Submission (defined below) you make, and that you will not make any request or Submission that infringes on the privacy or other rights of a third party;

(iii) the SENDJOY watermark on each SENDJOY Video must remain intact and you agree not to edit, change, modify, cover, or remove the watermark from any SENDJOY Video or assist or encourage any third party to do so; you further agree not to edit, change, modify, or create any derivative work of a SENDJOY Video or assist or encourage any third party to do so;

(iv) if you breach any provisions of these Terms, we terminate your access to our Site, or we remove or ban you (or any Site account you created or control), your license to use any SENDJOY Video, or other offering under these Terms terminates and you must: promptly remove all copies of any SENDJOY Video, or other offering in your possession or control, including from any social media platform; notify any Recipient of the termination and instruct them to do the same, and take any other action we reasonably request, including identifying each Recipient; and

(v) without limiting any of our rights, any request you submit through our Site may be rejected by us or by a Talent User; if that happens more than once, we may terminate your access to our Site, remove or ban you (and any Site account you created or control), or take other appropriate action in eunak’s sole discretion, including terminating your license to use any SENDJOY Video or other offering under these Terms and requiring you to take the actions outlined in Section 4.d.

(5) Additional Terms
Some products or services offered through the Site may have additional terms and conditions (“Additional Terms”). If Additional Terms apply, we will make them available to you in connection with that product or service. By using that product or service, you agree to the Additional Terms. To the extent that the Additional Terms conflict with any of these Terms, these Terms will govern unless the Additional Terms say that some or all of these Terms don’t apply.

(6) Eligibility
Age: You must be at least 18 years old to use our Site.
Eligibility Representations and Warranties: You represent and warrant that:
(i) you have not been prohibited from using or accessing any aspect of our Site by us or pursuant to any applicable law or regulation;
(ii) you will comply with all applicable terms of any third party payment provider we select, and you are not on a prohibited list of that payment provider;
(iii) you (and any Site account that you created or control) have not been previously banned or removed from our Site for any reason; and
(iv) you are not a convicted sex offender.

Export Control: You may not use, export, import, or transfer any part of our Site except as authorized by the laws of the jurisdiction in which you use or access our Site, or any other applicable laws. By using our Site, you represent and warrant that you will not use our Site for any purpose prohibited by law. You acknowledge and agree that products, services, and technology provided by eunak are subject to the export control laws and regulations of Singapore or the laws of the jurisdiction in which you use or access our Site, or any other applicable laws. You will comply with those laws and regulations and will not export, re-export, or transfer eunak products, services, or technology, either directly or indirectly, to any country in violation of those laws and regulations.

(7) Fees and Payment
Fees: The fee for a SENDJOY Video or other offering is specified on the Talent User’s booking page on our Site when you make your request. You agree to pay all amounts due in accordance with the payment terms in effect when you submit your request or purchase merchandise.

Currency: All transactions are in Singapore dollars (“SGD”) unless otherwise specified at point of purchase.

Payment: You may request a SENDJOY Video by using a valid payment card through the applicable third party payment provider (for our website and App for Android, the payment provider we select). You must provide the third party payment provider with valid payment information (Visa, MasterCard, or other issuer accepted by the payment provider). You acknowledge and agree that eunak does not operate, own, or control the payment provider. Your use of your payment card is governed by your agreement with and the privacy policy of the payment provider, not these Terms. You agree to immediately notify the payment provider of any change in your billing address (or other information) for your payment card. You may not return or exchange a SENDJOY Video and no refunds will be issued.

Website for Android: By providing your payment information, you agree that eunak may place a pre-authorization hold and, after your request has been fulfilled, authorize the payment provider to immediately charge you for all amounts due and payable with no additional notice to or consent from you.

In addition, if the offering permits (e.g., SENDJOY Videos on eunak.com), you may choose to designate an additional amount as a “tip” to the Talent User who fulfilled your request. You acknowledge that eunak does not mandate any such tip or gratuity; however, if you do choose to do so, the amount must be at least SGD5.00. You agree to pay any amount you authorize as a tip for the Talent User; a tip is not refundable.

eunak reserves the right (but is under no obligation) to cancel your SENDJOY Video request if:
(i) your payment method is declined; or
(ii) you have previously been banned or removed from our Site for any reason. eunak also reserves the right at any time to change its fees and payment procedures, including its payment options and terms, either immediately upon posting on our Site or by other notice to you.

Payment Questions: If you have a question about a purchase made on the App or a charge to your payment card, please contact us at liangchun@eunak.com. We have the sole discretion to determine how billing disputes between us will be resolved.

(8) Ownership
You acknowledge and agree that each SENDJOY Video or other offering from a Talent User is owned by the Talent User who created it.

We or our licensors own all right, title, and interest in and to:
(i) our Site and the “look and feel” of our Site, including all software, ideas, processes, data, text, media, and other content available on our Site (individually, and collectively, “eunak Content”); and
(ii) our trademarks, logos, and brand elements (“Marks”).

Our Site, eunak Content, and Marks are each protected under Singapore and international laws. You may not duplicate, copy, or reuse any portion of the HTML/CSS, JavaScript, visual design elements, or concepts without our prior express written consent.

You hereby grant to us a non-exclusive, royalty-free, fully paid, unlimited, universal, sublicensable (through multiple tiers of sublicenses), perpetual, and irrevocable license, in any and all manner and media, whether now known or hereinafter invented or devised (including social media platforms), to use, reproduce, license, distribute, modify, adapt, reformat, publicly perform, publicly display, create derivative works of, and otherwise use the following for the purposes of operating and providing our Site, developing and improving our products and services, and advertising, marketing, and promoting our Site and our products and services:

(i) any request (video, text, or otherwise) that you make or send to any Talent User, including information concerning any Recipient; and

(ii) any submission that you make to eunak, whether through our Site, a social media platform, third party website, or otherwise, including a reaction video, idea, intellectual property, publicity rights, Feedback (defined below), review, photo, video, email, text, post, or other communication, whether relating to you, or a third party (i) and (ii) each, individually, and collectively, a “Submission”). You represent and warrant that you either: (x) own all rights to any Submission; or (y) have all rights necessary, including with respect to any third party that contributed to, is included in, or is referred to, in any Submission, to grant to us the foregoing rights. You will not make any Submission that is confidential or proprietary or that contains or includes any information that you do not have the right to disclose or that you or any Recipient do not wish to be disclosed. eunak will not be responsible or liable for any use or disclosure of a Submission, including any personal information belonging to you, a Recipient, or a third party.

We may, for any reason, refuse to accept or transmit a Submission or refuse to remove a Submission from our Site. Further, we reserve the right to decide whether a Submission violates these Terms and may, at any time, without notice to you and in our sole discretion, remove your Submission, terminate your access to our Site, remove or ban you (and any Site account you created or control), or take other appropriate action in our sole discretion for violation of these Terms.

eunak desires to avoid the possibility of future misunderstandings if a project developed by any eunak Party (as defined below) may seem similar to your Submission. If your Submission consists of any idea, suggestion, proposal, plan, or other material related to our business (individually, and collectively, “Feedback”), you acknowledge and agree that you are submitting that Feedback at your own risk and that eunak has no obligation (including no obligation of confidentiality or privacy) with respect to that Feedback, and you grant to eunak a non-exclusive, royalty-free, fully paid, unlimited, universal, sublicensable (through multiple tiers of sublicenses), perpetual, and irrevocable license, in any and all manner and media, whether now known or hereinafter invented or devised, to reproduce, license, distribute, modify, adapt, publicly perform, publicly display, create derivative works of (for example, translations, adaptations, or other changes), and otherwise use and exploit in any manner (including commercially), any and all Feedback.

You hereby waive any and all moral rights or “droit moral” that you may have in any Submission, including Feedback, and you represent and warrant that no third party has any moral, “droit moral,” or other rights in Submission, including Feedback.

(9) Copyright and Intellectual Property Policy
We respond to notices of alleged copyright infringement and terminate access to our Site for repeat infringers. If you believe that materials on our site infringe copyright, please send the following information to the Copyright Agent named below:
(i) your address, telephone number, and email address;
(ii) a description of the work that you claim is being infringed;
(iii) a description of the material that you claim is infringing and are requesting be removed along with information about where it is located;
(iv) a statement that you have “a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.”;
(v) an electronic or physical signature of the copyright owner (or a person authorized to act for the copyright owner); and
(vi) a statement by you, made under penalty of perjury, that the information you are providing is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

If you do not follow these requirements, your notice may not be valid. Please note, only notices of alleged copyright infringement should be sent to our Copyright Agent.

Termination Policy: If we determine that you are a repeat infringer, we may terminate your access to our Site, remove or ban you (and any Site account you created or control), and take other appropriate action at our sole discretion.

(10) Privacy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and share personal information and other data. By using our Site, you agree to our Privacy Policy.

(11) Third Party Content and Interactions
Our Site may contain features and functionalities that link to or provide you with access to third party content, that is completely independent of eunak, including SENDJOY Videos, websites, platforms, directories, servers, networks, systems, information, databases, applications, software, programs, products or services, and the Internet in general. Your interactions with third parties, including users and Talent Users, found on or through our Site are solely between you and the third party. You should make whatever investigation you feel necessary or appropriate before proceeding with any contact or interaction, in connection with our Site or otherwise. However, you agree not to contact or interact with any Talent User except as expressly permitted through our Site. You also agree that eunak may, at its sole discretion, intercede in any dispute and you will reasonably cooperate with eunak if it does so. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities of any kind or nature incurred as the result of any such interaction. You hereby release each eunak Party (defined below) from claims, demands, and damages (actual and consequential) of every kind or nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes or our Site.

From time to time, an entity may be identified on a Talent User’s booking page or be associated with the Talent User elsewhere on our Site as a charitable organization or a recipient of funds that are being raised (“Charity”). For example, the Talent User’s booking page may indicate that all or a portion of the Talent User’s revenue from a SENDJOY Video will be given to the Charity. Those arrangements are strictly between the Talent User and the Charity. eunak is not a sponsor of, does not endorse, and is not affiliated with the Charity and is not a commercial co-venturer with respect to such arrangements (unless otherwise expressly stated in writing by eunak). Unless expressly stated, eunak does not control and makes no warranties about the Charity or any donation to the Charity.

(12) Links
Our Site may contain links to social media platforms or third party websites. You acknowledge and agree that: (a) the link does not mean that we endorse or are affiliated with the platform or website; and (b) we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to your use of the platform or website. You should always read the terms and conditions and privacy policy of a platform or website before using it.

(13) Changes to our Site
You acknowledge and agree we may change or discontinue any aspect of our Site at any time, without notice to you

(14) Termination and Reservation of Rights
You may cancel your Site account at any time by contacting a member of the eunak team at liangchun@eunak.com. We reserve the right to terminate access to our Site to any person, including you, at any time, for any reason, at our sole discretion. If you violate any of these Terms, your permission to use our Site automatically terminates.

(15) Indemnification
You agree to indemnify, defend, and hold harmless eunak and its parents, subsidiaries, affiliates, officers, employees, directors, shareholders, agents, partners, vendors, and licensors (each, a “eunak Party,” and collectively, “eunak Parties”) from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including reasonable attorneys’ fees and costs) of any kind or nature arising from, out of, in connection with, or relating to: (a) these Terms; or (b) use of our Site. eunak may select counsel for and control the defense of any claim that you are indemnifying. You will reasonably cooperate with us in connection with any claim.

(16) Disclaimers and Limitations on our Liability
You acknowledge and agree that your use of our Site is at your own risk and that our Site is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, the eunak Parties disclaim all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including those related to merchantability, fitness for a particular purpose, non-infringement, and arising out of course of dealing or usage of trade.

In particular, the eunak Parties make no representations or warranties about the accuracy or completeness of content available on or through our Site or the content of any social media platform or third party website linked to or integrated with our Site. You acknowledge and agree that the eunak Parties will have no liability for any: (i) errors, mistakes, or inaccuracies of content; (ii) personal injury, property damage, or other harm resulting from your access to or use of our Site; (iii) any unauthorized access to or use of our servers, any personal information, or user data; (iv) any interruption of transmission to or from our Site; (v) any bugs, viruses, trojan horses, or the like that may be transmitted on or through our Site; or (vi) any damages, losses, costs, expenses, or liabilities of any kind incurred as a result of any content posted or shared through our Site.

You acknowledge and agree that any material or information downloaded or otherwise obtained through our Site, including any SENDJOY Video, is done at your own risk and that you will be solely responsible for any damages, losses, costs, expenses, or liabilities arising from or in connection with doing so. No advice or information, whether oral or written, obtained by you from us or through our Site, including through a SENDJOY Video, will create any warranty not expressly made by us.

You acknowledge and agree that when using our Site, you will be exposed to content from a variety of sources, and that eunak is not responsible for the accuracy, usefulness, safety, legality, or intellectual property rights of or relating to any such content. You further understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent, objectionable, or harassing, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against any eunak Party with respect thereto.

To the fullest extent permitted by applicable law, you acknowledge and agree that in no event will any eunak Party be liable to you or to any third party for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products, arising out of or in connection with these Terms, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability, or otherwise, and whether or not eunak has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total cumulative liability to you or any third party under these Terms, including from all causes of action and all theories of liability, will be limited to and will not exceed the fees actually received by eunak from you during the 12 months preceding the claim giving rise to such liability.

Certain jurisdictions do not allow the exclusion or limitation of certain damages. If those laws apply to you, some or all of the above exclusions or limitations may not apply to you, and you might have additional rights.

You agree that the limitations of damages set forth above are fundamental elements of the basis of the bargain between eunak and you.

(17) Arbitration Agreement and Waiver of Certain Rights
Arbitration: You and eunak agree to resolve any disputes between you and eunak through binding and final arbitration instead of through court proceedings. You and eunak each hereby waive any right to a jury trial of any controversy, claim, counterclaim, or other dispute arising between you and eunak relating to these Terms or our Site (each a “Claim,” and collectively, “Claims”). Any Claim will be submitted for binding arbitration. The arbitration will be heard and determined by a single arbitrator. The arbitrator’s decision will be in writing, will include the arbitrator’s reasons for the decision, will be final and binding upon the parties, and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including any pleadings, briefs, or other documents submitted or exchanged, any testimony or other oral submissions, and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.

Costs and Fees: If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, eunak will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

No Preclusions: This arbitration agreement does not preclude you or eunak from seeking action by federal, state, or local government agencies. You and eunak each also have the right to bring any qualifying Claim in small claims court. In addition, you and eunak each retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request will not be deemed to be either incompatible with these Terms or a waiver of the right to have disputes submitted to arbitration as provided in these Terms.

No Class Representative or Private Attorney General: You and eunak each agree that with respect to any Claim, neither may: (i) act as a class representative or private attorney general, or (ii) participate as a member of a class of claimants. You agree that no Claim may be arbitrated on a class or representative basis. The arbitrator can decide only individual Claims (whether brought by you or eunak). The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.

Severability/No Waiver/Survival: If any provision of this Section 17 is found to be invalid or unenforceable, that provision will be deemed appropriately modified to give effect to the intent of the provision or, if modification is not possible, will be severed and the remainder of this Section 17 will continue in full force and effect. No waiver of any provision of this Section 17 will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver will not waive or affect any other provision of these Terms. This Section 17 will survive the termination of your relationship with eunak.

30-Day Opt-Out Right: You have the right to opt out of the provisions of this Arbitration Agreement by sending, within 30 days after first becoming subject to this Arbitration Agreement, written notice of your decision to opt out to the following address: eunak, 10 Central Exchange Green, Singapore 138649. Your notice must include your name and address, any usernames, each email address you have used to submit your SENDJOY Video requests or set up an account on our Site (if applicable), and an unequivocal statement that you want to opt out of this Arbitration Agreement. You agree that if you opt out of this Arbitration Agreement, all other parts of these Terms will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.

LIMITATIONS: This Section 17 limits certain rights, including the right to maintain certain court actions, the right to a jury trial, the right to participate in any form of class or representative claim, the right to engage in discovery except as provided in AAA rules, and the right to certain remedies and forms of relief. In addition, other rights that you or eunak would have in court may not be available in arbitration.

(18) Other Provisions
Force Majeure: Under no circumstances will any eunak Party be liable for any delay or failure in performance due in whole or in part to any acts of God (such as earthquakes, storms, floods, etc.), unavoidable accidents, laws, rules, regulations or orders of government authorities, acts of war (declared or not), terrorism, hostilities, blockades, civil disturbances, embargoes, strikes, or any other event or cause beyond the reasonable control of any eunak Party.

Choice of Law and Jurisdiction: These Terms will be governed by and construed in accordance with the laws of the State of Illinois, without giving effect to any conflict of laws rules or provisions. You agree that any action of whatever nature arising from or relating to these Terms or our Site will be filed only in courts located in Singapore. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.

Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be deemed appropriately modified to give effect to the intent of the provision or, if modification is not possible, will be severed from these Terms and will not affect the enforceability of any other provision.

No Waiver or Amendment: The failure by eunak to enforce any right or provision of these Terms will not prevent eunak from enforcing such right or provision in the future and will not be deemed to modify these Terms.

Assignment: eunak may, at any time, assign its rights and obligations under these Terms, including to an affiliated entity or in connection with a sale of assets, merger, acquisition, reorganization, bankruptcy, other transaction, or by operation of law.

Miscellaneous: The term “including” in these Terms will be interpreted broadly and will mean “including, without limitation.” Titles are for convenience only and will not be considered when interpreting these Terms.

(19) Changes to these Terms
We may change these Terms. If we do, we will post the revised Terms on our Site and update the “Last Updated” date at the top of these Terms. The revised Terms will be effective immediately if you accept them (for example, by agreeing when you create an account or login to an existing account, or using or continuing to use our Site after the revised Terms have been posted); otherwise, they will be effective 30 days after posting.

ADDITIONAL SITE TERMS
PLEASE READ THE FOLLOWING CAREFULLY. By using the product or service, you agree to the applicable terms that apply (which are Additional Terms as described in Section [5] of the Site Terms of Service (“Site Terms”)). Except as set out below, these Additional Terms will be governed by, and are incorporated into, the Site Terms. Terms that are defined in the Site Terms will have the same meaning in these Additional Terms.

From time to time, we may change these Additional Terms. If we do, we will give you notice by posting them on our Site and updating the “Last Updated” date. The revised Additional Terms will be effective immediately. By using or continuing to use this product or service, you represent and warrant that you have read, understand, and agree to these Additional Terms.

Acceptable Use Policy
Last Updated: 9 April 2020

Your use of our Site (collectively, the SENDJOY™ website, mobile application (“App”), and services we provide through them) is governed by this Acceptable Use Policy. Terms that are defined in the Site Terms of Service or Talent Terms of Service will have the same meaning in our Acceptable Use Policy.

You are responsible for your use of any SENDJOY Video, your Site account, our Site, and any Submission (if you are a Site user) or Talent Content (if you are a Talent User). Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful.

you will not:
(i) violate any law, regulation, or court order;
(ii) violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral or "droit moral," or other legal rights of any third party;
(iii) take any action (even if requested by another) that is, or submit, post, share, or communicate anything that is, or that incites or encourages, action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful, racist, derogatory, harmful to any reputation, pornographic, indecent, profane, obscene, or otherwise objectionable (including nudity);
(iv) send advertising or commercial communications, including spam, or any other unsolicited or unauthorized communications;
(v) engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from our Site, including from any user of our Site;
(vi) transmit any virus, other computer instruction, or technological means intended to, or that may, disrupt, damage, or interfere with the use of computers or related systems;
(vii) stalk, harass, threaten, or harm any third party;
(viii) impersonate any third party;
(ix) participate in any fraudulent or illegal activity, including phishing, money laundering, or fraud;
(x) use any means to scrape or crawl any part of our Site;
(xi) attempt to circumvent any technological measure implemented by us, any of our providers, or any other third party (including another user) to protect us, our Site, users, Recipients, or any other third party;
(xii) access our Site to obtain information to build a similar or competitive website, application, or service;
(xiii) attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide our Site; or
(xiv) advocate, encourage, or assist any third party in doing any of the foregoing.

For clarity, your use of any SENDJOY Video includes use anywhere (on our Site or otherwise).

Investigations:
You acknowledge and agree that we are not obligated to monitor access to or use of our Site by you or third parties (including monitoring any SENDJOY Video, Talent Content, Submission, or Feedback), but we have the right to do so to operate our Site; enforce this Policy or our Terms; or comply with applicable law, regulation, court order, or other legal, administrative, or regulatory request or process; or otherwise.

Talent Terms of Service

(Last Updated: 13 November 2020)

This Talent Terms of Service Agreement (“Terms”) governs your use as a talent user of the SENDJOY™ marketplace platform offered by eunak Pte Ltd, doing business as eunak (“we”, “us”, or “eunak”), including our website (sendjoynow.com), mobile application (“App”), and services we provide and shall provide (collectively, the website, App, and services referred to as our “Site”). “You” and “Talent User” refer to you as a talent user of the Site.

These Terms apply solely to Talent Users of our Site. Use of our Site is also subject to our current Acceptable Use Policy. Any use by you of our Site other than as a Talent User is governed by the Site Terms of Service. (“Site Terms”).

PLEASE READ THESE TERMS CAREFULLY. By using our Site as a Talent User or otherwise indicating your acceptance (for example, by agreeing when creating or logging into your account, clicking “I Agree,” etc.), you represent and warrant that you have read, understand, and agree to be bound by these Terms. If you do not agree, do not access or use our Site as a Talent User.

ARBITRATION NOTICE: Section 19 of these Terms contains provisions governing how claims that you and eunak have against each other are resolved, including any claims that arose or were asserted prior to the “Last Updated” date at the top of these Terms. It contains an arbitration agreement that will, with limited exceptions, require disputes between you and eunak to be submitted to binding and final arbitration. Unless you opt out of the arbitration agreement as described in Section 19: (1) you may pursue claims and seek relief against us only on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding; and (2) you waive your right to seek relief in a court of law and to have a jury trial on your claims.

Table of Contents
(1) Participation in the SENDJOY Marketplace
(2) SENDJOY Videos
(3) Promo SENDJOY Videos
(4) Fees and Payment
(5) Talent Referral Program
(6) Talent Content
(7) Ownership
(8) Additional Terms
(9) Eligibility
(10) Copyright and Intellectual Property Policy
(11) Privacy
(12) Third Party Content and Interactions
(13) Business Relationship with eunak
(14) Links
(15) Changes to our Site
(16) Termination and Reservation of Rights
(17) Disclaimers and Limitations on our Liability
(18) Indemnification
(19) Arbitration Agreement and Waiver of Certain Rights
(20) Other Provisions
(21) Changes to these Terms

(1) Participation in the SENDJOY Marketplace
Registration: In order to participate on our Site, you must register. By registering, you agree to provide true, accurate, current, and complete information about yourself as prompted by our registration form, as well as any other information reasonably requested by us (collectively, “Registration Data”), and maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you do not do so or we reasonably believe that you have not done so, we have the right to suspend or terminate your Site account and your use of our Site. You agree not to create a Site account using a false identity or providing false information, on behalf of another person (except as outlined below for a parent or legal guardian and Organizations), or if you (and your parent or legal guardian, or an Organization, if applicable) have previously been removed or banned from our Site. You are responsible for maintaining the confidentiality of your Site account information, including your username and password. You are responsible for all activities that occur on or in connection with your Site account and you agree to notify us immediately of any unauthorized access or use of your Site account. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of your Site account.

Talent User age 18 or older: Talent Users who are at least 18 years old may register directly. By registering, you represent and warrant that:
(i) you are at least 18 years old (and, if between 18 and 21 years old, are registering with the supervision and with the consent of your parent or legal guardian, who also agrees to these Terms);
(ii) you are of legal age to form a binding contract;
(iii) you are (and if you are between 18 and 21 years old, your parent or legal guardian is) not barred from using our Site under the laws of Singapore, your place of residence (and if you are between 18 and 21 years old, the place of residence of your parent or legal guardian), or any other applicable jurisdiction; and
(iv) you are (and if you are between 18 and 21 years old, your parent or legal guardian is) responsible for complying with all applicable laws and regulations relating to Talent User’s participation on our Site and will fully indemnify the eunak Parties (defined below) for any failure to do so.

Parent or Legal Guardian of Talent User, under age 18: Talent Users who are under 18 years old, may register only through a parent or legal guardian who, by registering, represents and warrants that:
(i) he or she is the parent or legal guardian of the Talent User and agrees to these Terms; (ii) neither the parent or legal guardian nor the Talent User is barred from using our Site under the laws of the Singapore, the place of residence of the parent, legal guardian, or Talent User, or any other applicable jurisdiction; and
(iii) he or she is responsible for complying with all applicable laws and regulations relating to Talent User’s participation on our Site and will fully indemnify the eunak Parties for any failure to do so.

Organizations: A management company, manager, agency, agent, publicist, or other individual or organization (each, an “Organization”) may register a Talent User (“Affiliated Talent”). By registering, the Organization represents and warrants for itself and each Affiliated Talent that:
(i) Organization is the authorized representative of the Affiliated Talent (and, if the Affiliated Talent is below the age of 18, is registering with any consent required of the Affiliated Talent’s parent or legal guardian as set forth in Sections 1.a(i) and 1.a(ii)) and agrees to these Terms;
(ii) neither the Organization nor the Affiliated Talent is barred from using our Site under the laws of Singapore, the place of residence of the Organization or any Affiliated Talent, or any other applicable jurisdiction; and
(iii) Organization is responsible for complying with all applicable laws and regulations relating to Affiliated Talent’s participation on our Site under these Terms and will fully indemnify the eunak Parties for any failure to do so. To register Affiliated Talent as an Organization, please contact liangchun@sendjoynow.com.

Promotional Materials: At no cost to eunak, you will provide to us the following promotional materials (“Promotional Materials”) within 72 hours of beginning the talent on-boarding process on our Site:
(i) if you would like us to promote your participation on our Site, three (3) high resolution images of yourself;
(ii) your Site profile bio; and
(iii) a promotional video of approximately :15 seconds in length to let your fans know that they can book you on our Site.

Please note that you will not be able to receive requests from Users until we receive your promotional video. From time to time we may request additional Promotional Materials from you for eunak’s use to promote you on or in connection with our Site or on any social media platform or third party website. Any other materials or photos of or concerning you that you approve for eunak’s use will also be Promotional Materials under these Terms.

(2) SENDJOY Videos
From time to time, a user of our Site (“User”) may request one or more video recordings (each, a “SENDJOY Video”) from you through our Site.

While we hope you will fulfill a request within 48 hours of receiving it, you may have up to seven days (at eunak’s sole discretion) to complete and upload the SENDJOY Video.

If you do not either:
(i) accept the request and upload the SENDJOY Video; or
(ii) decline the request; the request will expire and can no longer be fulfilled (except that you may fulfill the expired request at no cost to the User and with no payment due from us). You may decline a request or otherwise refuse, in your discretion, to create or upload a SENDJOY Video if a User’s request is objectionable or otherwise offensive to you. If you accept a request, you agree to record and upload to our Site one SENDJOY Video.

eunak retains the right, in its sole discretion, to cancel any request from a User. No payment will be made to you for any declined, cancelled, or unfulfilled SENDJOY Video request.

Each SENDJOY Video will be approximately 30 seconds in duration and will follow the general directions and requests of the User (for example, birthday message, congratulatory message, or “Get well soon!” message). You will have sole discretion over the script and content of any SENDJOY Video, except that you agree:
(i) you will use your name (please introduce yourself), the User’s name, and the name of any third party that the User identifies as a recipient (“Recipient”) in each SENDJOY Video, unless otherwise requested by the User; and
(ii) you will not state in the SENDJOY Video that the SENDJOY Video is incomplete or cannot be completed. Your response to the User’s request is your responsibility and at your discretion, subject to these Terms; however, Users are usually most satisfied when at least the majority of their request is followed by a Talent User. If you complete a SENDJOY Video but do not follow the general directions and requests of the User, we will discuss with you an appropriate adjustment of the payment made to you.

(3) Promo SENDJOY Videos
You may choose to offer SENDJOY Videos for promotion of a commercial entity, brand, or business ("Business") through our Site (each, a "Promo SENDJOY Video"), as accepted under our Terms. Except as noted, each Promo SENDJOY Video is a SENDJOY Video under these Terms.

(4) Fees and Payment
Booking Fee: You set your own price for each SENDJOY Video and any other offering you choose to make available through the eunak marketplace platform (e.g., Promo SENDJOY Videos) (each, a “Booking Fee”). The Booking Fee for each EUNAK Video must be at least SGD5.00 (unless it is either SGD0.00 or as otherwise agreed in writing by eunak).

Fees: Other than with respect to an expired request that you choose to fulfill (as set forth in Section 2(a)) and subject to these Terms, we will pay you 75% of the Booking Fee actually received by eunak for each SENDJOY Video or other eunak product offering that you created and delivered to fulfill to a User’s request that you accepted through our Site. In addition, if the offering permits a User to designate an additional amount as a “tip”, we will pay you 75% (unless a different percentage is agreed in writing by eunak) of any amount designated by a User via our Site as a “tip”.

Fees and Payment Representations and Warranties: You represent and warrant that:
(i) SENDJOY Videos are not, and are not intended to be, covered by any guild, union, collective bargaining, or similar agreement and there will be no residual or any other type of payment due from eunak to you, to any third party, guild, or union, or pursuant to any collective bargaining agreement, in connection with any SENDJOY Video, payment from us to you, or our Site;
(ii) eunak is not responsible for, and will not make any deduction to payments made to you for any fees, commissions, costs, expenses, or payments of any kind to or with respect to any third party, including any manager, agent, attorney, representative, or service provider, in connection with any revenue earned by or payments made to you in connection with our Site, unless stated otherwise under terms that supercede this; and
(iii) eunak is not responsible for any contributions, payments, taxes, or deductions for Social Security, retirement benefits, unemployment insurance, annuities, or pension or welfare fund payments required by law or any labor union, or any withholding or income taxes.

Payment: You agree to register with the third party payment provider selected by eunak, which eunak may change in its sole discretion. You may not use a payment provider other than the one selected by eunak. You will provide the payment provider any information required in order to receive payments via the payment provider. Any payments due to you from eunak will be made via the payment provider. If you do not provide the payment provider with all required information, you may not be able to receive the payments due to you. eunak will not be responsible for any damages, delays, losses, costs, expenses, or liabilities arising out of or in connection with your inability to receive payments as a result of your failure to provide such information. Subject to the payment provider’s terms, payment will be made within approximately two (2) weeks of receipt by eunak of the Booking Fee (as set forth in Section 4.a). You acknowledge and agree that eunak does not operate, own, or control the payment provider; and your use of any payment provider is subject to the terms and privacy policies of that payment provider. You agree that we are not responsible for any delay, failure, damage, or liability caused by a payment provider, any other third party, a force majeure, or your failure to timely or properly set up an account with the payment provider or otherwise provide requested information for payment. Other than with respect any payment to or deduction by the application platform (as set forth in Section 4.b). eunak will be responsible for fees, costs, and expenses incurred in connection with the payment provider selected by eunak. Unless otherwise agreed by eunak in writing, you acknowledge and agree that you are solely responsible for any other fees, costs, and expenses, including with respect to your bank account and foreign exchange fees. Notwithstanding anything to the contrary contained in these Terms, if eunak, in its sole discretion, believes that any fraud, money laundering, or other violation of law or regulation is taking place on or in connection with our Site, you acknowledge and agree that we may withhold, delay, or seek repayment of any payments we believe, in our sole discretion, are related to the violation.

Currency: Payments via the payment provider are in Singapore dollars unless the payment provider permits you to choose another currency and you do so.

Fundraising: If you identify any entity on your booking page or elsewhere on our Site as a charitable organization or a recipient of any funds that you are raising (each, a “Charity”), you:
(i) represent and warrant that you will comply with all applicable laws and regulations relating to that identification or the Charity, including making disclosures, registering, or entering into any agreement, such as a commercial co-venturer agreement;
(ii) acknowledge and agree that we have the right in our sole discretion to reject your identification or the Charity;
(iii) represent and warrant that the Charity is and will remain in good standing at all times the identification is used, that within 48 hours of your receipt of our request, you will provide us with written evidence of the Charity’s good standing and charitable status in all applicable jurisdictions, and that you will promptly remove the identification if the Charity ceases to be in good standing;
(iv) represent and warrant that you will be responsible for making any payment to the Charity (unless we expressly agree in writing in advance to do so on your behalf and in satisfaction of our payment obligations to you under these Terms); and
(v) represent and warrant that you have all rights necessary to authorize use of the Charity’s name and logo in connection with (and on) our Site, in the identification, and in any social and other media. You further acknowledge and agree that we may add a statement to your booking page disclaiming a connection between eunak and the Charity, as we determine in our sole discretion.

(5) Talent Referral Program
We offer Talent Users and others who register on our Site as a talent referral source (“eunak Partner”) the opportunity to provide their friends, families, or other personal contacts the unique referral code we provide you (“Code”) that a prospective talent user may use to apply to register as a talent user on our Site (“Referral Program”). To participate in the Referral Program, you must agree to the following Talent Referral Program Terms (“Referral Terms”), as well as the rest of these Terms:
(i) eunak reserves the right to suspend or terminate the Referral Program or your participation in the Referral Program at any time for any reason. Without limiting the foregoing, we reserve the right to disqualify anyone from participating in the Referral Program at any time at our sole discretion. A violation of the Referral Terms may also result in the forfeiture of all Referral Fees (defined below) you earned through the Referral Program. We reserve the right to review and investigate activities undertaken in connection with the Referral Program and suspend your Site account, modify the Referral Fee, or take other action in our sole discretion.
(ii) Eligibility to participate in this Referral Program is limited to individuals who have registered an account on our Site as a Talent User or eunak Partner. The Referral Program cannot be used for affiliate lead generation or other commercial purposes. Employees, officers, directors, contractors, agents, and representatives of eunak may not participate in the Referral Program.
(iii) For every new user whose application to register as a Talent User on our Site using your Code is accepted in writing by eunak (“Referred Talent”), eunak will pay you, for one year, beginning as of the date that the Referred Talent first created an account as a Talent User on our Site using your Code, 5% of the Booking Fee actually received by eunak for each SENDJOY Video the Referred Talent creates and delivers to fulfill a User’s request accepted through our Site during that one-year period (excluding any SENDJOY Video for which no revenue was earned, and, at eunak’s discretion, any SENDJOY Video to which a promotion applies or for which a promo code was used) (“Referral Fee”). The Referral Fee is based on the Booking Fee but is paid from eunak’s share of the revenue (as described in Section 4.b) and will be paid as described in Section 4.d. Notwithstanding anything to the contrary contained in these Terms, you acknowledge and agree that if a new user does not use your Code when applying to register, has previously registered on our Site (with another code, under another name, or otherwise), has previously begun the on-boarding process for our Site, or if anyone else has received or is receiving a Referral Fee from us in connection with that user, no Referral Fee will be due to you. You further acknowledge and agree that each Referred Talent may have only one referring person or entity, and that we are not obligated to pay a Referral Fee to more than one referring person or entity with respect to any Referred Talent.
(iv) This Referral Program may be used only for personal purposes and you may share your Code only with your personal connections. You may not advertise your Code or share it with anyone other than your friends, family, or other personal contacts (for example, you may not share it on a social media channel). We reserve the right to revoke or refuse to issue any Referral Fees for Referred Talent that we suspect were generated through improper channels or otherwise in violation of these Referral Terms.
(v) You represent and warrant that any messages you use to share your Code with your personal connections will: (i) be created and distributed in a personal manner; (ii) not be distributed in a bulk manner; and (iii) not be an unsolicited commercial email or a “spam” message under any applicable law or regulation. Any messages that do not meet these requirements are expressly prohibited and constitute grounds for immediate termination of your Site account and participation in this Referral Program. Registrations on our Site by a Talent User using a Code that was distributed through an unauthorized channel will not be valid and any Referral Fees issued in connection with such transactions may be revoked.
(vi) We reserve the right to deactivate your Site account and any Referred Talent’s Site account, cancel all related Referral Fees, and seek repayment, if we determine, in our sole discretion, that either you or the Referred Talent:
(a) has tampered with this Referral Program;
(b) has used (or attempted to use) this Referral Program in a fraudulent, abusive, unethical, unsportsmanlike, or otherwise questionable or suspicious manner;
(c) has breached any of these Referral Terms; or
(d) has violated any law or regulation or infringed or violated the rights of any third party. We also reserve the right to cancel this Referral Program or change these Referral Terms at any time and for any reason in our sole discretion.

By participating in the Referral Program, you agree to release and hold harmless eunak Parties from and against any and all economic liabilities, claims, damages, loss, harm, costs, or expenses, including property damage, that arise from or relate in any way to the Referral Program. THIS SECTION 5.g APPLIES ONLY TO ECONOMIC DAMAGES AND DOES NOT APPLY TO CLAIMS OF FRAUD OR PERSONAL INJURY.

(6) Talent Content
License Grant to Talent Content: Our Site allows you to upload, submit, store, send, transmit, approve, and receive content and data, including your SENDJOY Videos and Promotional Materials (collectively, “Talent Content”). When you upload, submit, store, send, transmit approve, or receive Talent Content to or through our Site, you grant to us a non-exclusive, royalty-free, fully paid, unlimited, universal, sublicensable (through multiple tiers of sublicenses), perpetual, and irrevocable license in any and all manner and media, whether now known or hereinafter invented or devised (including social media channels and third party websites and platforms), to reproduce, license, distribute, modify, adapt, publicly perform, publicly display, create derivative works of (for example, translations, adaptations, or other changes we make so that Talent Content works better with our Site or otherwise), and to use your Talent Content for the purposes of operating and providing our Site, to develop and improve our products and services, and to advertise, market, and promote our Site, products, and services, and you agree that such Talent Content may, at eunak’s sole discretion, be used, including performed or displayed, in connection with any other elements, materials, copyrights, rights of publicity, or copyrighted materials. Please remember that third parties (including Users) may search for and see any Talent Content you submit to public areas of our Site. You agree that we may display advertising with or in connection with your Talent Content. You further acknowledge and agree that eunak has no obligation to you in connection with any advertising displayed on or in connection with our Site (including no obligation to share any revenue received by eunak as a result of any such advertising).

License Grant to Users:
(i) For each SENDJOY Video (other than a Promo SENDJOY Video), you hereby grant to the User and the Recipient a non-exclusive, royalty-free, fully paid, worldwide, sublicensable, and perpetual license to use, reproduce, distribute, and publicly display the SENDJOY Video, in each case, solely in accordance with the Site Terms, in any and all media, whether now known or hereafter invented or devised (including social media channels and third party websites and platforms).

(ii) For each Promo SENDJOY Video, you hereby grant to User and the Business for 90 days from the date the Promo SENDJOY Video is sent by eunak to the User (and for any additional 90 day periods to which you agree):
(a) a non-exclusive, royalty-free, fully paid, worldwide, sublicensable, revocable license to use, reproduce, distribute, and publicly display the Promo EUNAK Video solely on: one website and one social media account, such as Facebook, Instagram, LinkedIn, SnapChat, TikTok, or Twitter, in each case, wholly-owned, operated, and controlled by the Business; and
(b) the right to advertise and promote the display of the Promo SENDJOY Video on the social media account through advertising only on the applicable social media platform.

Right to Remove SENDJOY Videos: You acknowledge and agree that we cannot restrict the use of your SENDJOY Videos or other offerings by the Users for whom you created them or by any third party with whom they have already been shared (including Recipients) and we have no obligation to remove those uses (including from social media channels or third party websites or platforms). If we do seek to remove a SENDJOY Video from a social media channel or third party website or platform, we may notify you of our intent to do so. As owner of the copyright in your Talent Content, you hereby authorize eunak to act as your agent in order to submit a notice or other demand with respect to your SENDJOY Videos. You will promptly notify us if you learn that any Promo SENDJOY Video is being used in violation of the Site Terms. We will reasonably cooperate with your efforts to address the violation. However, you acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to use of the Promo SENDJOY Video for any reason, including if the use exceeds the license in Section 1)a(ii) or otherwise violates the Site Terms.

Licenses: Please note that the licenses granted in this Section 6 are fully-paid and royalty free, meaning we do not owe you anything in connection with the use of your Talent Content, by us, Users, or third parties (including Recipients and, in the case of a Promo SENDJOY Video, the Business), other than the payment set forth in Section 4. We may exercise our rights under this license anywhere in the universe. We may sublicense our rights as needed to provide and promote our Site or otherwise in accordance with these Terms, and Users may sublicense their rights subject to the Site Terms. Finally, the licenses granted in this Section 6 are perpetual, meaning that the rights granted under these licenses continue even after you stop using our Site.

Talent Content Representations and Warranties: You represent and warrant that:
(i) you own all rights in and to your Talent Content and Feedback (defined below) and that you have the right to grant the rights described in these Terms;
(ii) you have paid and will pay in full any fees, royalties, or other payments that are due or may become due in connection with any use of your Talent Content and Feedback by us, Users, or third parties (including Recipients) as described in these Terms;
(iii) your agreement to, and provision of services under, these Terms does not violate any agreement that you may have with any third party;
(iv) In connection with each Promo SENDJOY Video:
(a) any statements that you make in connection with the Business are factually correct and not misleading, are not disparaging or defamatory, and represent your true opinion; and
(b) you will comply with all applicable laws, rules, and regulations, which may require adding an appropriate hashtag (e.g. #ad, #sponsored) or other disclosure to the Promo SENDJOY Video.
(v) your Talent Content and Feedback does not infringe, misappropriate, or otherwise use without necessary authorization, any intellectual property, privacy, publicity, moral, or other rights of any third party, or violate any law, regulation, or court order;
(vi) you will not post or make publicly available any SENDJOY Video that the User has requested not be posted to your booking page;
(vii) you will not contact, respond to, or communicate with any User that you meet on or through our Site, except as expressly permitted through our Site.
(viii) you will not provide your contact information to any User or send merchandise or anything else to a User other than as permitted by these Terms;
(ix) you will not edit, change, modify, or remove the watermark from any SENDJOY Video or assist or encourage any third party to do so;
(x) you will not ask us for permission or to assist you with the actions prohibited by Sections 6.e(vi) through 6.e(ix)); and
(xi) except for a SENDJOY Video that you choose to remake (at no additional cost to the User and with no additional payment due from us) if you receive a review of three stars or less, you will not remake any SENDJOY Video unless asked by us to do so.

Treatment of Talent Content: Any Talent Content is non-confidential, non-proprietary, and must not contain or include any information which you do not have the right to disclose or that you do not wish to be disclosed. We will not be responsible or liable for any use or disclosure of Talent Content, including any personal information included in that Talent Content. You acknowledge and agree that your relationship with us is not a confidential, fiduciary, joint-venture, employer/employee, agency, or other type of special relationship, and that your decision to participate in our Site or submit any Talent Content does not place us in a position that is any different from the position held by members of the general public, including with regard to your Talent Content. None of your Talent Content will be subject to any obligation of confidence by us, Users, or third parties (including Recipients), and we will not be liable or responsible for any use or disclosure of any Talent Content.

Refusal and Removal of Talent Content: We may refuse to accept or transmit Talent Content for any reason without notice to you. We may remove Talent Content from our Site for any reason without notice to you.

Cancellation of Site Account: If you cancel your Site account, you may, on at least three business days’ advance written notice to us, request that we no longer include your SENDJOY Videos on our Site and that we not make any new public use of them. As noted in Section 6.c, we have no obligation as to any use of your SENDJOY Videos by the Users for whom you created them or by any third party with whom they have already been shared (including Recipients) (including from social media channels or third party websites or platforms).

(7) Ownership
Other than Talent Content, we or our licensors own all right, title, and interest in and to:
(i) our Site and the “look and feel” of our Site, including all software, ideas, processes, data, text, media, and other content available on our Site (individually, and collectively, “eunak Content”); and
(ii) our trademarks, logos, and brand elements (“Marks”). Our Site, eunak Content, and Marks are each protected under Singapore and international laws. You may not duplicate, copy, or reuse any portion of eunak Content or use the Marks without our prior express written consent. You acknowledge and agree that each request or message from a User is a Submission (as defined in the Site Terms) owned by the User who created it.

eunak desires to avoid the possibility of misunderstandings if a project developed by us, our employees, or our contractors might seem similar to material submitted to us by you or a third party. To the extent you submit any ideas, suggestions, proposals, plans, or other materials related to our business (individually, and collectively, “Feedback”), you acknowledge and agree that you are submitting that Feedback at your own risk and that eunak has no obligation (including of confidentiality or privacy) with respect to your Feedback, and you grant to eunak a non-exclusive, royalty-free, fully paid, unlimited, universal, sublicensable (through multiple tiers of sublicenses), perpetual, and irrevocable license, in any and all manner and media, whether now known or hereinafter invented or devised, to reproduce, license, distribute, modify, adapt, publicly perform, publicly display, create derivative works of (for example, translations, adaptations, or other changes), and otherwise use and exploit in any manner (including commercially), any and all Feedback.

You hereby waive any and all moral rights or “droit moral” that you may have in Talent Content or Feedback, and you represent and warrant that no third party has any moral, “droit moral” or other rights in the Talent Content or Feedback.

(8) Additional Terms
Some products or services offered through the Site may have additional terms and conditions (“Additional Terms”). If Additional Terms apply, we will make them available for you to read in connection with that product or service. By using that product or service, you agree to the Additional Terms. To the extent that the Additional Terms conflict with any of these Terms, these Terms will govern unless the Additional Terms say that all or some of these Terms don’t apply.

(9) Eligibility
Age: You must be at least 18 years old to use our Site. If you are a minor or under the age of majority in your state of residence, your parent or legal guardian must agree to these Terms on your behalf and you may access and use our Site only with permission from your parent or legal guardian.

Eligibility Representations and Warranties: You represent and warrant that:
(i) you have not been prohibited from using or accessing any aspect of our Site by us or pursuant to any applicable law or regulation;
(ii) you will comply with all applicable terms of any third party payment provider we select, and you are not on a prohibited list of that payment provider;
(iii) if you include an animal in any SENDJOY Video, you will cause no harm to the animal and will comply with all applicable laws and regulations;
(iv) you (and any Site account that you created or control) have not been previously banned or removed from our Site for any reason; and
(v) you are not a convicted sex offender.

Export Control: You may not use, export, import, or transfer any part of our Site except as authorized by Singapore law, the laws of the jurisdiction in which you use or access our Site, or any other applicable laws. You also will not use our Site for any purpose prohibited by law. You acknowledge and agree that products, services, and technology provided by eunak are subject to the export control laws and regulations of Singapore. You will comply with those laws and regulations and will not export, re-export, or transfer eunak products, services, or technology, either directly or indirectly, to any country in violation of those laws and regulations.

(10) Copyright and Intellectual Property Policy
We respond to notices of alleged copyright infringement and terminate access to our Site for repeat infringers. If you believe that your material has been copied in a way that constitutes copyright infringement, please forward the following information to the Copyright Agent named below:
(i) your address, telephone number, and email address;
(ii) a description of the work that you claim is being infringed;
(iii) a description of the material that you claim is infringing and are requesting be removed along with information about where it is located;
(iv) a statement that you have “a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law”;
(v) an electronic or physical signature of the copyright owner (or a person authorized to act for the copyright owner); and
(vi) a statement by you, made under penalty of perjury, that the information you are providing is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

If you do not follow these requirements, your notice may not be valid. Please note, only notices of alleged copyright infringement should be sent to our Copyright Agent.

(11) Privacy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and share personal information and other data. By using our Site, you agree to our Privacy Policy.

(12) Third Party Content and Interactions
Our Site may contain features and functionalities that link to or provide you with access to third party content, that is completely independent of eunak, including SENDJOY Videos, websites, platforms, directories, servers, networks, systems, information, databases, applications, software, programs, products or services, and the Internet in general. Your interactions with third parties, including Users, on or through our Site, are solely between you and the third party; however, eunak may, in its sole discretion, intercede and you will reasonably cooperate with eunak if it does so. You acknowledge and agree that eunak will not be responsible for any damages, losses, costs, expenses, or liabilities incurred as the result of such interactions, including any requests or Submissions from Users. You agree to contact Users about matters relating to our Site only through the Site. You hereby release each eunak Party (defined below) from claims, demands, and damages (actual and consequential) of every kind or nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such interactions or our Site.

(13) Business Relationship with eunak
You and eunak agree and declare you and eunak are in a direct business relationship and the relationship between the parties, including these Terms, is solely an independent contractor relationship. It is the parties’ express intent that their relationship be interpreted and held to be that of independent contractor for all purposes. You acknowledge and agree that you are not a joint venturer, franchisee, partner, agent, or employee of eunak, and will not represent yourself as such. As an independent contractor using our platform to provide marketing, artistic, writing, and photography services to Users, you are solely and exclusively responsible for determining the manner, method, details, and means of your performance under these Terms and you acknowledge and agree that we do not control those elements of your performance. You also retain the option to accept, decline, or ignore any User request. We have no right to, and will not, control the manner or determine the method of accomplishing your performance. You represent and warrant that you are customarily engaged in an independently established trade, occupation, or business.

You represent and warrant that as between eunak and you (whether a Talent User, parent or legal guardian of a Talent User, an Organization, Affiliated Talent, eunak Partner, or otherwise), you assume sole liability for and will pay or cause to be paid all applicable contributions, payments, taxes, and deductions for social security, retirement or other benefits, healthcare insurance, unemployment insurance, annuities, pension and welfare fund payments required by law, regulation, or any labor union, and all withholding and income taxes, and make any reports required as a result of participation on our Site under these Terms.

You will use your own equipment to perform your obligations under these Terms.

You are solely responsible for making any disclosure required by any applicable law, regulation, court order or any agreement you may have with any third parties to any person or entity regarding your performance under these Terms.

Your relationship with eunak is non-exclusive, meaning that you may provide similar services to third parties, including eunak’s competitors, and you may engage in other business or employment activities. Similarly, we can and do engage third parties to provide services similar to those that you may provide under these Terms.

(14) Links
Our Site may contain links to social media platforms or third party websites. You acknowledge and agree that: (a) the link does not mean that we endorse or are affiliated with the platform or website; and (b) we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to your use of the platform or website. You should always read the terms and conditions and privacy policy of a platform or website before using it.

(15) Changes to our Site
You acknowledge and agree we may change or discontinue any aspect of our Site at any time, without notice to you.You acknowledge and agree we may change or discontinue any aspect of our Site at any time, without notice to you.

(16) Termination and Reservation of Rights
You may cancel your Site account at any time by contacting a member of the eunak team at liangchun@eunak.com. We reserve the right to terminate access to our Site to any person, including you, at any time, for any reason, at our sole discretion. If you violate any of these Terms, your permission to use our Site automatically terminates.

(17) Disclaimers and Limitations on our Liability
You acknowledge and agree that your use of our Site is at your own risk and that our Site is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, the eunak Parties disclaim all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including those related to merchantability, fitness for a particular purpose, non-infringement, and arising out of course of dealing or usage of trade.

You acknowledge and agree that any material or information downloaded or otherwise obtained through our Site, including a User request, is done at your own risk and that you will be solely responsible for any damages, losses, costs, expenses, or liabilities arising from or in connection with doing so. No advice or information, whether oral or written, obtained by you from us or through our Site, including through a SENDJOY Video, will create any warranty not expressly made by us.

You acknowledge and agree that when using our Site, you will be exposed to content from a variety of sources, and that eunak is not responsible for the accuracy, usefulness, safety, legality, or intellectual property rights of or relating to any such content. You further understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent, objectionable, or harassing, and you agree to waive, and do hereby waive, any legal or equitable rights or remedies you have or may have against any eunak Party with respect thereto.

To the fullest extent permitted by applicable law, you acknowledge and agree that in no event will any eunak Party be liable to you or to any third party for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products, arising out of or in connection with these Terms, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not eunak has been advised of the possibility of such damages.

You agree that the limitations of damages set forth above are fundamental elements of the basis of the bargain between eunak and you.

(18) Indemnification
You agree to indemnify, defend, and hold harmless eunak and its parents, subsidiaries, affiliates, officers, employees, directors, shareholders, agents, partners, and licensors (each, a “eunak Party, “ and collectively, “eunak Parties”) from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including reasonable attorneys’ fees and costs) of any kind or nature, arising from, out of, in connection with, or relating to: (a) these Terms; (b) use of our Site; (c) your negligence, misconduct, or fraud; (d) any action or inaction by you or anyone acting on your behalf; (e) any Organization or Affiliated Talent; (f) any Charity; (g) your status as a parent or legal guardian of a Talent User; (h) Talent Content; (i) Feedback; (j) your eligibility with the NCAA or any other association, group, authority, or organization referenced in Section 9.b; or (k) your participation in the Referral Program. eunak may select counsel and control the defense of any claim that you are indemnifying. You will reasonably cooperate with us in connection with any claim.

(19) Arbitration Agreement and Waiver of Certain Rights
Arbitration: You and eunak agree to resolve any disputes between you and eunak through binding and final arbitration instead of through court proceedings. You and eunak each hereby waive any right to a jury trial of any controversy, claim, counterclaim, or other dispute arising between you and eunak relating to these Terms or our Site (each a “Claim,” and collectively, “Claims”). The arbitration will be heard and determined by a single arbitrator. The arbitrator’s decision will be in writing, will include the arbitrator’s reasons for the decision, will be final and binding upon the parties, and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including any pleadings, briefs or other documents submitted or exchanged, any testimony or other oral submissions, and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.

No Class Representative or Private Attorney General: Each of you and eunak agree that with respect to any Claim, neither may: (i) act as a class representative or private attorney general; or (ii) participate as a member of a class of claimants. You agree that no Claim may be arbitrated on a class or representative basis. The arbitrator can decide only individual Claims (whether brought by you or eunak). The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.

Severability/No Waiver/Survival: If any provision of this Section 19 is found to be invalid or unenforceable, that provision will be deemed appropriately modified to give effect to the intent of the provision or, if modification is not possible, will be severed and the remainder of this Section 19 will continue in full force and effect. No waiver of any provision of this Section 19 will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver will not waive or affect any other provision of these Terms. This Section 19 will survive the termination of your relationship with eunak.

30-Day Opt-Out Right: You have the right to opt out of the provisions of this Arbitration Agreement by sending, within 30 days after first becoming subject to this Arbitration Agreement, written notice of your decision to opt out to the following address: eunak, 10 Central Exchange Green, Singapore 138649. Your notice must include your name and address, any usernames, each email address you have used to set up an account on our Site, and an unequivocal statement that you want to opt out of this Arbitration Agreement. You agree that if you opt out of this Arbitration Agreement, all other parts of these Terms will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.

LIMITATIONS: This Section 19 limits certain rights, including the right to maintain certain court actions, the right to a jury trial, the right to participate in any form of class or representative claim, the right to engage in discovery except as provided in AAA rules, and the right to certain remedies and forms of relief. In addition, other rights that you or eunak would have in court may not be available in arbitration.

(20) Other Provisions
Force Majeure: Under no circumstances will any eunak Party be liable for any delay or failure in performance due in whole or in part to any acts of God (such as earthquakes, storms, floods, etc.), unavoidable accidents, laws, rules, regulations or orders of government authorities, acts of war (declared or not), terrorism, hostilities, blockades, civil disturbances, embargoes, strikes, or any other event or cause beyond the reasonable control of any eunak Party.

Choice of Law and Jurisdiction: These Terms will be governed by and construed in accordance with the laws of the State of Illinois, without giving effect to any conflict of laws rules or provisions. You agree that any action of whatever nature arising from or relating to these Terms or our Site will be filed only in the state or federal courts located in Chicago, Illinois. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.

(21) Changes to these Terms
We may change these Terms. If we do, we will post the revised Terms on our Site and update the “Last Updated” date at the top of these Terms. The revised Terms will be effective immediately if you accept them (for example, by agreeing when you create an account or login to an existing account, or using or continuing to use our Site after the revised Terms have been posted); otherwise, they will be effective 30 days after posting.

ADDITIONAL TALENT TERMS
PLEASE READ THE FOLLOWING CAREFULLY. By offering the product or service, you agree to the terms that apply (which are Additional Terms as described in Section [8] of the Talent Terms of Service (“Talent Terms”)). Except as set out below, these Additional Terms will be governed by, and are incorporated into, the Talent Terms. Terms that are defined in the Talent Terms or the Site Terms of Service (“Site Terms”) will have the same meaning in these Additional Terms.

From time to time, we may change these Additional Terms. If we do, we will give you notice by posting them on our Site and updating the “Last Updated” date. The revised Additional Terms will be effective immediately. By offering or using or continuing to offer or use the applicable product or service, you represent and warrant that you have read, understand, and agree to these Additional Terms.

Acceptable Use Policy
Last Updated: 9 April 2020

You are responsible for your use of any SENDJOY Video your Site account, our Site,and any Submission (if you are a Site user) or Talent Content (if you are a Talent User). Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful.

You represent and warrant that:
(i) you will not use a false identity or provide any false or misleading information;
(ii) you will not create an account if you (or any Site account that you created or controlled) have previously been removed or banned from our Site;
(iii) you will not use or authorize the use of any SENDJOY Video for any purposes other than: (a) the specific limited purposes set forth in the Site Terms;
(b) those set out in any applicable Additional Terms; or
(c) if you are a Talent User, those set out in any other written agreement; and
(d) in connection with any Promo SENDJOY Video, you will not request (if you are a User) or fulfill a request for (if you are a Talent User):
(A) a Business or any other Recipient that is the subject of any criminal action, or that is involved in, connected with or promotes illegal or unlawful activity, violence or hate speech; or
(B) disparages or defames any person, entity, brand, or business.
(e) you will not:
(A) violate any law, regulation, or court order;
(B) violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral or "droit moral," or other legal rights of any third party;
(C) take any action (even if requested by another) that is, or submit, post, share, or communicate anything that is, or that incites or encourages, action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful, racist, derogatory, harmful to any reputation, pornographic, indecent, profane, obscene, or otherwise objectionable (including nudity);
(D) send advertising or commercial communications, including spam, or any other unsolicited or unauthorized communications;
(E) engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from our Site, including from any user of our Site;
(F) transmit any virus, other computer instruction, or technological means intended to, or that may, disrupt, damage, or interfere with the use of computers or related systems;
(G) stalk, harass, threaten, or harm any third party;
(H) impersonate any third party;
(I) participate in any fraudulent or illegal activity, including phishing, money laundering, or fraud;
(J) use any means to scrape or crawl any part of our Site;
(K) attempt to circumvent any technological measure implemented by us, any of our providers, or any other third party (including another user) to protect us, our Site, users, Recipients, or any other third party;
(L) access our Site to obtain information to build a similar or competitive website, application, or service;
(M) attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide our Site; or
(N) advocate, encourage, or assist any third party in doing any of the foregoing.

For clarity, your use of any SENDJOY Video includes use anywhere (on our Site or otherwise).